Just another Reason I love Clearwire

A week or so ago I got a notification saying that I was able to upgrade my clearwire internet service to their new "clear" service, which is a 4G WiMax network.  So I signed up, a couple days later my new modem arrived, I plugged it in, and what do you know?  I got a connection at least 5 times faster for the same price!

What an effective customer service model; they upgrade their service, give you more for the same price, and do it all in a few short days!  I know they are the new guys in the ISP world and they have a lot of work to do to build a customer base when they are up against the big guns of Verizon, Comcast, etc....but they actually seem to make the customer experience pleasant and painless (a claim that neither of the aforementioned giants can claim).

Attention to anyone who provides a service to people:  make people feel good about the service you provide AND the way you provide it.  That's what drives repeat business and referrals.